Case Flow Category
The items in Case Flow category represent the total usage (sum of the size or counts) within the reported period.
To add a new pricing item to Case Flow category:
- Navigate to Case Flow
- Click New.
- Fill in the following fields:
- Type – select an item from the list.
- Unit – select a unit which will be applied to the pricing type in the report.
- Select whether the item to be considered as Billable in the report.
- Enter a Unit Price to set the single price for pricing unit.
- Enter a Discount % to set discount for the item. (optional)
- Select a Price Type – you can find more details in Add Pricing Information